Aftercare

Here at Forge we pride ourselves not just on the quality of our homes, but on the level of aftercare and support you receive after moving in.

Our customer charter (PDF 539KB) sets out our commitments to you during the buying process, and after you’ve moved in.

We have signed up to the NHQB‘s Code of Practice, giving you an additional layer of consumer protection.

From first contact to collecting your keys and beyond, we provide the highest levels of care and service.

If you discover a defect in your home, you can report it via Clixifix, our customer care portal.

If you’ve moved into your Forge new home and you’re having trouble with your Clixifix login, please get in touch.

For information about how to make a complaint, and the action we will take resolve it, please download our complaints process document (PDF 45KB).